Get as many details as you can so you can best evaluate the situation. Do not pry, but engage so the victim feels comfortable
Remember, the victim may be cautious at first. Give them time to discuss situations with you. It may take more than one chat to establish trust.
Be sure to be clear with the victim. See what they expect from you and follow through.
The more specific you are, the more clear the situation is. Do not guess. Ask!
This is a hard situation for the victim. They have come to you for help, and as easy as it is to get into YOUR stories, let the victim use their voice to empower themselves. You've GOT THIS!